Rampus International is committed to providing top-notch quality products at competitive prices without compromising on the quality of the products. We keep our customers updated on the delivery status of their orders. Our customer services can be reached 24/7 a week. The customer support contact email address is info@rampusinternational.com.com and the contact number is +92-300-1088150. You can either text your message or call for the latest updates on the status of your shipment or any urgent inquiries.

Inquiries:

Rampus International well understand needs of the customers therefore each and every inquiry is entertained with due importance and is timely answered. The general reply time is 48 business hours. However, If you do not receive reply to your email please give us a call in our working hours 9:00 am to 6:00 pm (Pakistan Standard Time) at +92-300-1088150, because there is a possibility that your email might have reached spam folder.

Sampling:

Since we receive numerous inquiries every day requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.

1: We do not stock or store any products, all the products are made to order therefore we require minimum 15 working days to supply the samples of the order requested. However, if we already have samples ready for certain products, they can be shipped after receiving the sample payment + shipping cost in our business account, Once the payment is received the sample's order will be shipped on the same day by courier, and we will also send you the digital image of the products before shipping as a proof.If it is even one piece, we'll entertain each and every inquiry on its turn. Therefore, we shall appreciate your patience to wait for the requested samples.

2: Generally, All the samples are shipped to customers courier accounts against the payment of the sample products. The samples payment can be transferred by using Wire Transfer (TT) to our business account or Western Union, whichever is convenient to you. Generally, we do not ship free samples. In case a customer does not have a courier account number he/she can request the sample by paying for the sample/s cost and the freight charges as well to our business account using wire transfer (TT) or Western Union whichever is convenient.

Minimum Order Quantity (MOQ) or Minimum Order Amount (MOA):

The minimum order quantity or the initial test order for any product is 15 Pieces per size per color. On special request we can produce two sizes and colors instead of one size and color.

We prefer to work on minimum order amount instead of minimum order quantity. It means you can place an order with us of assorted items.

Order Completion Time and delivery:

We generally require 2 to 4 weeks to complete your order, however the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand. After the order is completed it generally takes approximately one week for the shipment to reach destination by air. By sea the delivery time is approximately 25 days. In certain case's it might take 30 to 45 days by sea as well.

Research & Development Department:

You can send us the original physical samples of your own products or the scanned or digital images/ drawings of your own designs or models of the products that you would like us to develop specially for you If you do not find required products on our web site or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with latest state of the art machinery and skills and will develop any new product and design as per your requirement.

Private Labeling (OEM&ODM Services):

We always welcome our customer's requests for private labeling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labeling cost will be quoted after checking the design of the labels or logos. We have latest printing facility where do woven labels, embroidery, patches, digital print, screen print, silicon print and sublimation printing on the products. We may charge any extra amounts for printing or labeling for simple designs.

Payment Terms:

We accept 100% advance payment through wire transfer (TT) in our company bank account. We may also accept L/C at sight (irrevocable) for orders amounting US$50,000 or above. We may also offer DA 30 for a certain limit of amount after mutual understanding develops successfully.

Price Change:

Since the drastic economic crisis is prevailing, Material costs continuously vary therefore the price list would be applicable for maximum six months, you will be notified in advance if any price changes take place after that duration.

Referral's:

*** If deemed necessary, we may furnish you with couple of references of our existing customers BUT with their permission! Because our customer's privacy is very much important for us.